Your privacy matters to us. This policy explains exactly what personal data BahisCasino collects, how we use it, who we share it with, and what controls you have over your own information as a player on our platform.
All data transmitted between your device and BahisCasino is protected with SSL encryption. Your account details, payment information, and browsing activity on our platform are secured end-to-end.
You have the right to access, correct, or request deletion of your personal data at any time. Our support team processes data requests promptly — just get in touch and we'll handle it.
BahisCasino does not sell your personal information to third parties. Data is shared only with service providers directly involved in running the platform — and only to the extent necessary.
Payment data processed through JazzCash, Easypaisa, Raast, and bank transfers is handled securely. We do not store full card numbers or mobile wallet PINs on our servers.
We use cookies to keep your session active, remember preferences, and analyse how the platform is used. You can manage cookie settings through your browser at any time.
Identity documents submitted for KYC verification are stored securely, used only for verification purposes, and are not shared beyond what is required for account and payment processing.
BahisCasino ("we", "us", "the Platform") is committed to protecting the personal information of everyone who uses our platform at bahiscasino.bar. This Privacy Policy sets out clearly what data we collect from you, why we collect it, how we use and store it, and what your rights are regarding that data.
This policy applies to all users of BahisCasino — whether you're a registered player, a visitor browsing the site, or someone who has contacted our support team. By using any part of the platform, you acknowledge that you have read and understood how we handle personal information as described here.
If you're a player in Pakistan using BahisCasino to place sports bets on cricket or PSL matches, play casino games, access live dealer tables, or manage deposits and withdrawals in PKR — this policy applies to you in full. We take data privacy seriously, and this document is written to be as plain and straightforward as possible rather than buried in legal jargon.
We collect personal data from you in several ways — directly when you register or contact us, automatically as you use the platform, and from third-party payment processors when you make a deposit or withdrawal. Here is a breakdown of what we collect and when:
When you create an account on BahisCasino, we collect the information you provide in the sign-up process. This typically includes your full name, date of birth, contact number, email address, and preferred currency (PKR). This information is used to create and manage your account and is required for account verification.
As part of our Know Your Customer process, we may ask you to submit copies of identity documents before processing larger withdrawals or if your account activity triggers a review. This may include a copy of your CNIC (Computerised National Identity Card), a photo of a utility bill showing your address, or proof of ownership of your payment method. These documents are stored securely and used solely for verification purposes.
When you deposit or withdraw funds in PKR using JazzCash, Easypaisa, Raast, bank transfer, or other supported methods, we receive transaction confirmation data from the payment provider. This includes transaction reference numbers, transfer amounts, timestamps, and the payment method type used. We do not store full card numbers or mobile wallet credentials on our servers.
We automatically collect data about how you use the platform. This includes the games you play, bets you place, pages you visit, session duration, and actions taken within your account. This data is used to improve the platform, personalise your experience, and detect unusual activity.
When you access BahisCasino, we collect technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), and referring URL. This data helps us optimise the platform for Pakistan users and troubleshoot technical issues.
If you contact our support team via live chat or email, we retain records of those conversations. This helps us follow up on open queries, maintain a history of issues reported, and improve the quality of our support responses over time.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration | Name, email, date of birth, phone | Account creation & management |
| KYC Documents | CNIC copy, utility bill, payment proof | Identity verification & fraud prevention |
| Payment Data | Transaction ID, amount, method type | Deposit & withdrawal processing |
| Usage Data | Games played, bets placed, session time | Platform improvement & personalisation |
| Technical Data | IP address, browser, device type | Security, optimisation & troubleshooting |
| Communications | Support chat logs, email threads | Customer service & quality improvement |
BahisCasino uses your personal data only for legitimate purposes directly related to running the platform and serving you as a player. We do not use your data for purposes beyond what is described in this section without your explicit consent.
Your registration and profile data is used to create, maintain, and secure your BahisCasino account. This includes verifying your identity, processing login requests, enabling account recovery, and keeping your account preferences up to date.
Transaction data is used to process deposits and withdrawals in PKR accurately and on time. We use this data to match incoming payments to accounts, confirm withdrawal requests, and maintain a complete transaction history accessible from your account dashboard.
We analyse usage patterns, technical data, and transaction behaviour to detect and prevent fraudulent activity, account takeovers, bonus abuse, and money laundering. This analysis is carried out automatically in most cases, with human review where unusual activity warrants it.
Usage data helps us understand which features players use most, how the platform performs across different devices, and where the experience can be improved. For Pakistan players, this includes making sure cricket betting markets, PSL odds, and local payment methods work smoothly at all times.
Communication records and account data are used by our support team to resolve your queries efficiently. Having your account history available means support agents can help you without asking you to repeat yourself every time you get in touch.
We use your activity data to identify signs of problem gambling behaviour, such as extended sessions, rapid loss of funds, or unusual betting patterns. This allows us to send relevant responsible gaming reminders and offer self-exclusion tools where appropriate. See our Responsible Gaming page for full details.
If you have opted in to receive marketing communications, we may use your contact details to send you information about new promotions, bonus offers, or platform updates. You can opt out of marketing emails at any time by contacting support or updating your account notification preferences.
BahisCasino does not sell, rent, or trade your personal data to any third party for their own marketing or commercial use. We share data only in the limited circumstances described below, and only to the extent strictly necessary.
When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or card, we share the necessary transaction details with those payment providers to complete the transfer. These providers operate under their own privacy policies and are responsible for data processed on their end.
The casino games and live dealer titles on BahisCasino are powered by third-party software providers. These providers may receive limited technical data — such as your session ID and game round outcomes — to deliver and audit the game experience. They do not receive your full personal profile.
For KYC verification, we may use a third-party identity verification service to help validate the documents you submit. Such providers process your data securely and solely for the purpose of verification.
We may disclose your personal data if required to do so by law, court order, or in response to a valid request from a law enforcement authority. In such cases, we will share only the minimum information necessary to comply with the request.
We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with any applicable legal obligations, resolve disputes, and enforce our agreements.
While your account remains open, we retain all account registration data, transaction history, gameplay records, and support communications. This allows us to provide you with a consistent experience and maintain an accurate account history.
After you close your account or request deletion, we retain certain data for a defined period as required for financial record-keeping, dispute resolution, and fraud prevention purposes. The specific retention period depends on the type of data and applicable requirements at the time.
Identity documents submitted for KYC verification are retained for the period required for compliance and audit purposes. Once the retention period expires, documents are securely deleted from our systems.
If you have a specific question about how long a particular type of data is kept, you can contact our support team and we will provide details relevant to your account.
Protecting your data is a core responsibility for BahisCasino. We implement multiple layers of technical and organisational security measures to protect personal information from unauthorised access, disclosure, alteration, or loss.
BahisCasino uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored in your browser when you visit a website.
You can manage or disable cookies through your browser settings at any time. Most modern browsers — whether you're using Chrome, Firefox, Safari, or a mobile browser on Android or iOS — allow you to view, block, or delete cookies. Disabling certain cookies may affect how some features of the platform work, including session continuity and game loading.
As a user of BahisCasino, you have meaningful rights over your personal data. We take these rights seriously and aim to respond to all data-related requests promptly and clearly.
You can request a copy of the personal data we hold about you at any time. We'll provide it in a clear, readable format.
If any information we hold about you is inaccurate or out of date, you can ask us to update it. Some details can be changed directly in your account settings.
You can request deletion of your personal data. Some data may need to be retained for legal or financial compliance, but we'll explain what and why.
You can object to your data being used for marketing communications. Opt-out requests are processed without affecting your ability to use the platform.
You can request a structured copy of the personal data you've provided to us, in a commonly used machine-readable format.
In certain circumstances, you can ask us to limit how we use your data while a concern is being reviewed or resolved.
To exercise any of these rights, contact our support team with your request. We'll confirm receipt and respond within a reasonable timeframe. Requests related to account data may require identity verification before we can action them.
BahisCasino is strictly an adults-only platform. You must be 18 years of age or older to register an account and use any part of the platform, including sports betting, casino games, live casino, and promotional offers.
We do not knowingly collect personal data from anyone under the age of 18. If we discover that a registered account belongs to a minor, the account will be closed immediately and any funds will be handled in accordance with our Terms and Conditions and applicable guidelines. If you believe a minor has registered on our platform, please contact our support team so we can investigate and act swiftly.
We encourage parents and guardians to monitor their children's online activity. Parental control software may help prevent minors from accessing gambling platforms. Responsible gaming starts with keeping the platform exclusively for adults — visit our Responsible Gaming page for more guidance.
BahisCasino may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data handling practices, or evolving best practices. When we make significant changes, we will update the "Last Updated" date at the top of this page.
Where changes are material — meaning they affect how your data is used in a way that could impact you — we will make reasonable efforts to notify you through the platform or via the contact details registered on your account. For smaller updates that don't change the substance of how your data is handled, we may update the policy without sending an individual notification.
If you have any questions, concerns, or requests related to this Privacy Policy or how BahisCasino handles your personal data, please get in touch with our support team. We're available around the clock to help.
You can reach us via the live chat feature available directly on the platform, or by emailing our team:
When submitting a data-related request, please include your registered account username or email address so we can locate your account and respond accurately. For identity-sensitive requests such as data deletion or access, we may ask you to verify your identity before proceeding.
For information about your rights as a player beyond data privacy, see our Terms and Conditions. For guidance on managing your gaming activity responsibly, visit the Responsible Gaming page.